Frequently Asked Questions

Nothing. Requesting a quote is free and without obligation, and you don't need to create an account. Within 24 working hours, we'll send you a mock-up with your logo and a finalised quote.

The product and single-colour branding in the standard area. If you want more colours, a different technique or area, we'll include it in the quote. Prices are excluding VAT, and delivery is calculated based on the delivery address and itemised separately.

€100.00 excluding VAT per quote, counting only the products (excluding delivery). You can reach this with one product or by combining several. Some models are manufactured from a certain number of units: this is stated in their description.

Yes. Each description shows the quantity brackets, and the quote applies the one corresponding to your units.

30 days from when we send you the proposal; the exact date is on it. After this period, we review the price and stock before confirming the order.

In vector format, preferably SVG, AI or PDF. If you only have it in PNG or JPG, send it anyway: we'll check it, let you know if it's suitable for the branding size, and if it needs converting to vector, we usually do this at no cost.

Yes. We'll send you a mock-up with your logo on the product, in the area and at the size allowed by the technique, at no cost. It's an indicative representation: the final colour, size and position are confirmed in the proposal. For custom-made products, the manufacturer will also send you a sketch before production.

The product and branding in the proposal: the model, colour, technique and position, size, colours and texts of the logo. Also check the name and characteristics of the product (dimensions, materials, finishes) in the proposal and its description. If you're looking for a specific model, send us a photo or the reference before approving, and if you have any doubts, request a sample.

Write to us as soon as possible. As long as the order hasn't entered production, we can change it; once in production, we can't.

We work with Pantone references, but each material and technique reproduces colour in its own way. Small variations in tone or position inherent to the material and technique are not considered defects.

No. We only brand products from our catalogue because we are responsible for both the product and the branding.

It remains yours. We only use it to prepare the mock-up, the quote and, if you accept it, the order. By sending it to us, you declare that you have the right to use it.

Before production, 100%. If you request a quote, you pay when you approve the mock-up with your logo. If you design in the studio and buy directly, your card is only held and we charge it when we review your design, usually within one working day. For bank transfers, production starts when we receive the payment.

By bank transfer, for any amount, or by card. There is no surcharge for card payments below €500 (including VAT and delivery); above that, a 1.5% charge is added to the net price, plus the applicable VAT.

No. All orders are paid before production, including those from large companies and public administrations. When you place the order, you receive a proforma invoice to process the payment, and if your company uses an internal order number, we include it on the invoice.

When you place the order, we send you the proforma invoice, and the invoice is issued when the order is dispatched.

Prices are excluding VAT. If your company has a valid VAT ID in VIES and receives the order outside Spain, the invoice is VAT-free, with reverse charge: you declare it in your country, as with any EU supplier. Deliveries within Spain include Spanish VAT.

Yes, at no cost, as long as it hasn't entered production, and we refund the full amount. We send it to production promptly, usually the same working day we receive the payment or the next, so let us know as soon as possible. Once in production, it cannot be cancelled: the product features your logo and is not usable by anyone else. For custom-made items, if you do not approve the manufacturer's draft, we cancel the order and refund you.

It depends on the technique, quantity, and stock, and is shown on each product page, in working days to your country. The timeframe starts when we receive the payment with the approved design.

It is the estimated date based on the manufacturer's and transport's timeframe, and we strive to meet it, but it is indicative: a delay by the carrier or due to circumstances beyond our control does not entitle you to cancel the order or receive compensation. If you need it for a fixed-date event, let us know when requesting the quote: we'll tell you if we can meet the deadline and, if not, suggest another product or express service.

For some products, the manufacturer offers an express service, depending on the quantity and number of colours. You'll see it on the product page; request it in the quote.

Throughout the European Union. Outside the Union (United Kingdom, Switzerland, Norway) there are customs and duties: write to us and we'll arrange it with you.

It's what it costs to get the order from the manufacturer to your address: it depends on the manufacturer, the destination, and the size of the order, and is itemised in the quote. Many large orders come with shipping included: if this applies to you, you'll see it on the product page and in the quote.

Yes: to one address or several, with distribution by centre already done. Each destination is accounted for in the quote's shipping.

We notify you when it is dispatched, with the carrier's tracking number.

Ensure the number of packages matches the delivery note and there are no visible damages. If there are, note them on the carrier's delivery note upon receipt and inform us. Then, inspect the goods at your leisure: you have 7 days to make a claim.

Items branded with your logo cannot be returned or exchanged: they cannot be sold to anyone else. Therefore, they cannot be returned due to withdrawal, change of mind, or an error when placing the order. What we do cover are our mistakes, as explained in the next question.

You can claim if the goods arrive damaged, with a manufacturing defect, or with defective or incorrect branding compared to the mock-up you approved. Write to us within 7 calendar days of delivery, with photos, and keep the goods. A manufacturing defect that was not visible upon receipt can be claimed within 30 calendar days of delivery.

We will replace or rebrand the affected units at no cost, and if that's not possible, we will refund you. A claim regarding part of the order does not affect the rest.

If it matches the proposal you approved, with its branding and without defects, it is not grounds for a claim. Before approving, check the model, measurements, and materials in the proposal and the product sheet, and if in doubt, request a sample.

Due to the nature of production, the delivered quantity may vary by up to 5% from the order, and you will be invoiced for what is delivered.

No: a branded garment cannot be exchanged for a different size. If you need additional sizes, we will prepare them in a new order. To get it right, we provide the actual size chart of the model before you order.

Yes. From the product sheet, you can request unbranded samples of catalogue products and pay for them by card; the sample with your logo is requested with your design. If you later place an order over €500 excluding VAT from your quote, we will deduct what you paid for them.

No. If a sample arrives damaged, with a defect, or is not what you ordered, inform us within 7 calendar days of delivery and we will replace it at no cost or refund you.